Reset the Task Scheduler

Office 2013 uses the task scheduler during the install process. If something goes wrong with the task scheduler, it can prevent Office from installing. To clean up any remaining scheduled tasks, follow the appropriate steps below.

In Windows 10:

First, try starting the scheduler service:

  1. Tap or click the Start Menu Button and type CMD.
  2. Hold down on, or right-click Command Prompt and then tap or click Run as Administrator.
  3. In the Administrator: Command Prompt window, type net start schedule and press Enter.
  4. Try installing Office again.

If Office setup fails, try these steps:

  1. Tap or click the Start Menu Button and type Schedule Tasks.
  2. Tap or click Schedule Tasks in the list of results.
  3. Expand Task Scheduler Library > Microsoft > Office and tap or click Office.
  4. In the top-middle window, check if there is a task that is listed starting with the word Office under the Name column.
  5. Touch and hold or right-click each of these Office tasks and tap or click Delete.
  6. Restart Windows and try installing Office again.

In Windows 8 & 8.1:

First, try starting the scheduler service:

  1. Press the <Win+X> keys together to bring up the Power Users menu.
  2. Swipe down on or right-click Command Prompt and then tap or click Run as Administrator.
  3. In the Administrator: Command Prompt window, type net start schedule and press Enter.
  4. Try installing Office again.

If Office setup fails, try these steps:

  1. Swipe in from the right edge of the screen and then tap Search.
  2. Enter Schedule Tasks in the search box and then tap or click Settings.
  3. Tap or click Schedule Tasks in the list of results.
  4. Expand Task Scheduler Library > Microsoft > Office and tap or click Office.
  5. In the top-middle window, check if there is a task that is listed starting with the word Office under the Name column.
  6. Touch and hold or right-click each of these Office tasks and tap or click Delete.
  7. Restart Windows and try installing Office again.

In Windows 7:

First, try starting the scheduler service:

  1. Click Start > All Programs > Accessories, and then right-click Command Prompt and choose Run as Administrator.
  2. At the Command Prompt, type net starts schedule and press Enter.
  3. Try installing Office again.

If Office setup fails, try these steps:

  1. Click Start, type task scheduler in the search box, and press Enter.
  2. Expand Task Scheduler Library > Microsoft > Office and click Office.
  3. In the top-middle window, check if there is a task that is listed starting with the word Office under the Name column.
  4. Right-click each of these Office tasks and click Delete.
  5. Restart Windows and try installing Office again.